Project description

Full transparency and access to all relevant information around the clock.

The challenges that MAHLE Aftermarket customers face every day require digital means of communication. Information must be available quickly, intuitively and worldwide around the clock.

Against this background, we supported our customer MAHLE in the development of the CustomerCare Portal. Our tasks included in particular the UX/UI design in close coordination with the customer and the technology partner.

After logging in, the user has access to various functions in a clearly arranged manner. In the e-shop, they can find out about products, place orders, view their status and order history, and download invoices and delivery notes. A new ticketing system in the MAHLE CustomerCare Portal helps the customer quickly in the event of problems or enquiries. Enquiries can be made easily and their clarification status tracked.

With the MAHLE CustomerCare Portal, MAHLE Aftermarket is creating a digital access point that makes it much easier for customers to obtain information.